Bilingual Spanish Collections Advocate, Hybrid Flex - Various Schedules

Macy's • Goodyear, AZ

316d

About The Position

Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. In your role as a Macy's Credit and Customer Service Collections colleague, you will be accountable for managing collection activities related to incoming and outgoing calls about overdue accounts; conducting investigative tasks to find customer contact details; recording accurate call outcomes in line with policies and procedures; and undertaking additional responsibilities as required. This position demands excellent communication skills, a robust knowledge of credit services, and the capability to thrive in a fast-paced setting.

Requirements

• Minimum of six months call-center experience required; collections experience preferred.
• Strong communication skills, both written and verbal.
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Proficiency in performing addition, subtraction, multiplication, and division across all measurement units.
• Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met.
• Adaptable and able to adjust quickly to changing customer expectations and needs.
• Ability to complete financial transactions accurately and proficiently.
• Able to solve practical problems within a variety of scenarios.

Nice To Haves

• Empathic, patient, and professional while dealing with customers, especially in stressful situations.
• Enjoy meeting people, learning about them, and sharing information.
• Strong organizational skills to manage multiple tasks with moving parts.
• Flexible and able to use sound judgment in ambiguous situations.

Responsibilities

• Offer an exceptional customer experience by warmly greeting and engaging with customers, ensuring each interaction is sincere and friendly.
• Perform thorough account investigations to address customer concerns or conflicts regarding credit reports, billing discrepancies, payments, account balances, and other credit-related issues, ensuring follow-up with customers as necessary.
• Precisely document and update customer data, communications, and case specifics within the agent desktop platforms.
• Adopt an entrepreneurial mindset and utilize empowerment to efficiently handle customer accommodations.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Regular, dependable attendance and punctuality.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

What This Job Offers

• Job Type: Full-time
• Industry: General Merchandise Retailers