Bilingual Spanish Call Center Representative

MassMarkets-posted 3 months ago
Part-time • Entry Level
Killeen, TX
501-1,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We're hiring Bilingual Call Center Representatives to provide outstanding support in both English and Spanish. If you're fluent in both languages and enjoy helping people, we want to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

  • Handle inbound and outbound calls in English and Spanish.
  • Translate and communicate clearly across both languages.
  • Assist customers with billing, account updates, and general inquiries.
  • Maintain accurate and detailed records of customer interactions.
  • Escalate complex issues to the appropriate department.
  • Follow company policies and procedures for customer interactions.
  • Meet daily and monthly performance goals.
  • Must be 18 years or older.
  • High school diploma or GED required.
  • Bilingual fluency in English and Spanish is mandatory.
  • Excellent listening and interpersonal skills.
  • Ability to work flexible shifts, including weekends and holidays.
  • Strong attention to detail and organizational skills.
  • Prior experience in a bilingual customer service role is preferred.
  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Supplemental Insurance: Accident and critical illness insurance.
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.
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