Bilingual (Spanish) Remote Call Center Customer Service Representative – Night Shift Full-Time

CDS•Charlotte, NC

4d•$18•Remote

About The Position

In this role, you will serve as the primary point of contact for callers, providing accurate information, problem resolution, and courteous support in both English and Spanish. You will be expected to follow established procedures, maintain service quality standards, and manage calls with professionalism, empathy, and efficiency. This is a full-time, 40-hour-per-week night shift position. Candidates must be available to work any assigned night shift schedule and understand that schedules may change based on call volume, business needs, and client requirements.

Requirements

Must reside in one of the following states: Florida, Indiana, North Carolina, Ohio, or South Carolina
Fluent in English and Spanish
Strong communication skills and attention to detail
Reliable availability for day shift scheduling and schedule adjustments as needed
Ability to work independently and deliver consistent, high-quality customer service
Wired Ethernet connection only (Wi-Fi, hotspots, or wireless connections are not permitted)
Minimum 100 Mbps wired internet speed from your provider
Desktop or laptop computer (no Macs or Chromebooks)
Two monitors preferred
Windows 10/11 Pro (Home and S-Mode are not supported

Responsibilities

Respond to inbound calls in English and Spanish with professionalism and courtesy
Provide accurate information and resolve customer inquiries or escalate as appropriate
Interact professionally with each caller and follow required call-handling procedures
Meet performance expectations related to attendance, quality, and productivity
Work effectively in a remote environment while remaining engaged with the team