Bilingual Spanish Call Center Customer Service Representative 

Conduent State Healthcare, LLC

90d • $17 - $17

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. This position is for a Remote - Bilingual Spanish Call Center Customer Service Representative. You will act as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. The role involves providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests, status changes, complaints, and grievances, and entering application and enrollment information into a web-based computer system.

Requirements

• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.
• High School diploma or GED.
• Background and drug screening required.

Responsibilities

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program.
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests, status changes, complaints, and grievances.
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Benefits

• Paid Training with Equipment provided.
• Full-time schedule (40 hrs. a week).
• Career Growth Opportunities.
• PerkSpot- Employee discount program.
• Full Benefit Options including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees