Bilingual Small Business Specialist 3 - Tempe Marketplace, AZ

U.S. Bank•Tempe, AZ

21h•Onsite

About The Position

The Small Business Specialist 3 (SBS 3) provides comprehensive financial solutions to small business clients with annual revenues between $500,000 and $2.5 million. This role manages an existing book of business while also generating new relationships through proactive prospecting, referrals, and community engagement. The SBS 3 combines strong relationship‑building skills with digital tools to deliver a high‑quality client experience. Responsibilities include opening and servicing business accounts, identifying appropriate product solutions, and achieving assigned sales, revenue, and growth goals. This role requires outside business development activities and close collaboration with branch partners and internal business lines. As a bilingual position, this role requires the ability to fluently serve clients in both English and Spanish, supporting the needs of the local community.

Requirements

Bachelor’s degree, or equivalent work experience
Typically three or more years of customer service, consultative sales and/or prospecting experience
Strong relationship management and business development skills
Ability to conduct outside calling and prospecting activities
Bilingual ability to read, write, and speak in business-level proficiency of Spanish and English
Registration with the Nationwide Mortgage Licensing System (NMLS) is required
Subject to background and credit check under the SAFE Act

Responsibilities

Manage and grow a portfolio of small business clients with $500K–$2.5M in annual revenue
Deepen existing client relationships through routine calling and ongoing financial reviews
Develop new business through prospecting, referrals, and community involvement
Identify client needs and recommend appropriate business solutions, including: Business deposit accounts, Lending solutions, Treasury, payments, and digital tools
Open, service, and maintain business accounts in compliance with bank policies
Achieve assigned sales, revenue, and growth goals
Collaborate closely with branch partners, business banking, and other internal teams
Refer clients to Business Banking and other U.S. Bancorp partners as additional needs are identified
Provide services fluently in both English and Spanish

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension