Bilingual Small Business Assistant

WCF Insurance•Sandy, UT

9d•$22•Onsite

About The Position

The Small Business department has an immediate opening for someone who can demonstrate WCF's values of doing the right thing, being great at your job, and helping others succeed to join their team as a full-time Bilingual Small Business Assistant. This posting is open to internal and external candidates. This is a full time, in office, front desk position from 8:00 AM to 5:00 PM Monday through Friday.

Requirements

Bilingual in Spanish and English required.
Strong computer skills including proficiency in Microsoft Office Suite.
Strong customer service and communication skills in both languages across phone, chat and in person interactions.
Effective time management and multitasking skills.
Ability to type at least 50 words per minute.
Strong ability to guide customers toward informed decisions through clear, confident communication.
Delivers high quality, thorough work with strong attention to detail and an understanding of how their role impacts the broader customer experience.
Reliable, punctual and team oriented.
Ability to obtain a property and casualty insurance license within the first year of employment.
Associate's degree or equivalent work experience.
Internal candidates should have 6 months in their current position, acceptable job performance, and must notify their current supervisor that they have applied for the position.

Responsibilities

Provides excellent customer service in all interactions, including the front desk
Answers chat inquiries from customers
Provides administrative support to small business team such as creating policies for new business and updating existing policies
Processes applications, policy changes, issuing policy packets
Takes payments and updates customer contact information
Provides back-up to main phone line, answering incoming calls, addressing questions, and transfer if necessary
Makes proactive calls to prospects requesting a quote and policies scheduled for cancellation
Individual contributor role supporting three to four small business underwriters.