Bilingual Service Assistant
About The Position
The home improvement industry is broken. Renuity is here to fix it. We’ve united seven of the most trusted home renovation companies in America under one powerful brand – Renuity. Together we’re on a mission to revolutionize home improvement, making it faster, easier, and stress-free to upgrade your home inside and out. Whether it’s a new bath, a custom closet, or exterior upgrades, we help people create homes they love – without the hassle. With expert teams in 36 states and counting, there’s probably a Renuity home in your neighborhood. And we’re just getting started. If you’re ready to build the future of home improvement, join us. About This Role Serve as the liaison between homeowners, Service Technicians, and Field Managers Maintain the computer system by updating and entering job-related data Plan to prevent problems and resolve current issues Answer warranty questions and resolve warranty claims Enter detailed notes about customer complaints and resolution Submit warranty claims for service parts Follow up with claims based on the technician reports Assist the Operations manager and the Service Manager in providing customer care and scheduling service calls Communicate with customers regarding updates, appointments, delays, or reschedules Hours M-F, 8am - 4:30pm
Requirements
- At least three (3) years of office-based customer service preferred
- Attention to detail with accurate and excellent data entry skills
- Excellent time and task management skills
- Ability to maintain confidentiality
- Proficiency in MS Office 365
- Bilingual skills in both English and Spanish
- Flexible, positive attitude
Nice To Haves
- Experience in home improvement or construction industry preferred
- Must be able to efficiently multi-task and work independently with minimal supervision
Responsibilities
- Serve as the liaison between homeowners, Service Technicians, and Field Managers
- Maintain the computer system by updating and entering job-related data
- Plan to prevent problems and resolve current issues
- Answer warranty questions and resolve warranty claims
- Enter detailed notes about customer complaints and resolution
- Submit warranty claims for service parts
- Follow up with claims based on the technician reports
- Assist the Operations manager and the Service Manager in providing customer care and scheduling service calls
- Communicate with customers regarding updates, appointments, delays, or reschedules
Benefits
- Full-Time benefits offered: health, dental, vision and supplemental insurance
- Hands-on experience with an industry leader in home remodeling
- Paid Holidays and PTO, 401(k)
- A respectful, forward-thinking work culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
