Bilingual Service Advisor Hyundai of Beavercreek, Ohio

JEFF WYLER AUTOMOTIVE FAMILY • Beavercreek, OH

12d

About The Position

Jeff Wyler Hyundai of Beavercreek is "Now Hiring" a Bilingual Service Advisor! A Bilingual Service Advisor acts as the primary liaison between customers and the service department, assisting both English- and non-English-speaking clients (often Spanish-speaking). The role focuses on delivering excellent customer service, accurately documenting vehicle concerns, and coordinating repairs.

Requirements

• Minimum of 1 year as a Service Advisor, Assistant Lane Manager, or Service Consultant experience preferred
• Proven record of achieving exceptional Customer Satisfaction
• Organized and friendly personality
• Exceptional communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record
• Must have a high school diploma or GED
• A desire for a long-term career with a growing organization
• Personal and professional integrity

Responsibilities

• Greet customers and assess vehicle service needs in both languages
• Translate conversations between customers and technicians when necessary
• Write up repair orders with clear, accurate descriptions of issues
• Explain recommended services, costs, and timelines
• Provide updates on repair status and notify customers of delays
• Upsell maintenance services (oil changes, tire rotations, etc.)
• Handle customer concerns and resolve complaints professionally
• Process payments and close out service tickets
• Maintain service records and ensure compliance with dealership policies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees