Bilingual Senior Universal Banker (Personal Banker)

Summit Credit Union • Sun Prairie, WI

301d

About The Position

The position involves collaborating and advising members on finding the right solutions for their borrowing needs through various access points such as in-branch, over the phone, and video appointments. The role includes providing education and consultation on loans, accurately interviewing members, and inputting loan applications. The candidate will perform credit bureau reviews, possess extensive knowledge of all lending products, calculate lending ratios, and ensure all lending paperwork is accurately collected and processed. Additionally, the position requires providing deposit solutions, advising members on deposit products, and opening various accounts such as savings, checking, certificates, IRAs, and money markets. The candidate will serve as a primary contact for new accounts, build relationships with new members, and utilize online relationship management tools to effectively onboard them. The role also involves identifying cross-selling opportunities, making appropriate referrals, and maximizing partner relationships to deepen member relationships. The candidate will educate members on other products and provide financial education through excellent member service, utilizing consultative communication skills in all interactions. The position requires balancing the benefits to both members and the credit union, providing peer observations and feedback, and assisting members with various services such as online banking and Personal Teller Machines (PTMs).

Requirements

• High School Diploma or equivalent.
• Ability to attain a Nationwide Mortgage Licensing System (NMLS) number.
• Two years sales or customer service experience required, with 1 year lending experience preferred.
• Excellent communication skills.
• Working knowledge of basic business math.
• Working knowledge of deposit accounts and loan products.
• Ability to hear, assimilate and solve problems quickly using a member service approach.
• Ability to adapt to changing job responsibilities quickly and effectively.

Responsibilities

• Collaborates and advises members on borrowing solutions via multiple access points.
• Provides education and consultation to members on loans.
• Accurately interviews members and inputs loan applications.
• Performs credit bureau reviews for members.
• Possesses extensive knowledge of all lending products.
• Calculates lending ratios accurately.
• Ensures all lending paperwork is accurately collected and processed.
• Provides deposit solutions for members.
• Advises members on all deposit products.
• Opens savings, checking, certificates, IRAs, and money markets for members.
• Serves as a primary contact for new accounts and builds relationships with new members.
• Utilizes online relationship management tool to effectively onboard new members.
• Educates and assists members in services such as debit card, online banking, mobile banking, and online bill pay.
• Identifies cross-selling opportunities through member interactions.
• Makes appropriate referrals based on member needs.
• Maximizes partner relationships to deepen member relationships.
• Educates members on products such as Payment Protection and Guaranteed Asset Protection (GAP).
• Builds relationships and provides financial education through cooperative values and excellent member service.
• Meets with members to solidify long-term relationships through rapport-building and thoughtful questions.
• Utilizes Consultative Communication Skills in all member interactions.
• Identifies member's goals and helps improve their financial lives.
• Actively participates in member inbound/outbound calling activities.
• Serves members via non-branch channels as needed.
• Balances the benefit to both members and the credit union in all interactions.
• Provides excellent member service.
• Provides peer observations and feedback to optimize team success.
• Utilizes service recovery when applicable.
• Educates members about convenience service options.
• Assists members to utilize Personal Teller Machine (PTMs) in branch.
• Performs account maintenance on existing accounts.
• Conducts teller transactions as needed.

Benefits

• Excellent health insurance
• 401k with match
• Student loan pay back
• Tuition reimbursement
• Birthday PTO
• Paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 101-250 employees