Bilingual Screening & Applications Specialist - Sandy Springs, GA

Cortland • Sandy Springs, GA

20d

About The Position

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Screening & Applications Specialist, you are a key member of our Center of Excellence (COE), serving as the main point of contact for applicants from submission to move-in. In our fast-paced contact center, you manage high-volume calls, emails, and tasks with professionalism, empathy, and attention to detail. You guide applicants through the leasing process, ensuring a seamless, positive experience while maintaining accuracy and compliance. Partnering with community teams, you help deliver the best experience for every applicant. The ideal candidate excels in a fast-paced, high-volume environment and approaches every applicant and community team interaction with calm, solutions-focused professionalism. If you are dependable, detail-oriented, and driven to provide exceptional service, you’ll make a meaningful impact on this team. THIS IN NOT A COMMUNITY BASED LEASING CONSULTANT ROLE.

Requirements

• High school diploma and equivalent industry experience
• 2+ years’ experience in sales, customer service, or contact center operations
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications
• Proficiency using CRM tools in a contact center environment
• Flexibility to work weekends and/or extended hours as business needs require

Nice To Haves

• Experience in the multifamily industry preferred
• Bilingual (English/Spanish) proficiency is a plus

Responsibilities

• Oversee and manage all prospective applications from submission to approval.
• Serve as the main contact for applicants, guiding them through the lease process.
• Collect, verify, and maintain all required documentation for lease approval.
• Communicate clearly and proactively with applicants, responding to calls, emails, and chats with professionalism and empathy.
• De-escalate challenges with patience, problem-solving, and exceptional service.
• Ensure compliance with processes, guidelines, and proper pre-move-in requirements.
• Maintain and update lease data, CRM, and reporting tools to track applications, important dates, and community metrics.
• Issue adverse action notifications when necessary and follow through on all applicant communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED