Bilingual Sales & Service Consultant- Florida Blue Center (Hialeah, FL)

Guidewell • Miami, FL

293d • $20 - $33

About The Position

The Florida Blue Center Member Advisor's primary responsibilities are in the servicing of existing members through issue resolution and product consulting as well as in obtaining new and renewal business. The role involves providing a customer-friendly service experience for customers with questions or issues related to healthcare, health insurance, or related topics. The advisor will resolve member issues including all product and billing inquiries, educate members on self-service tools, guide members to value-based providers, and host customer video appointments. Additionally, the advisor will generate leads for new sales and sales of replacement and add-on products, identify and contact at-risk customers, and develop and execute retention strategies with solutions that meet customer needs. The position also includes selling health and ancillary insurance products to Florida individual consumers and small groups, analyzing prospect needs, conducting plan comparisons, facilitating application processes, and monitoring enrollment processes.

Requirements

• 3+ years related work experience in a sales and service environment
• High school diploma or GED
• State of Florida 2-40 license within 60 days
• Excellent verbal and written communication skills
• Experience using MS Word, MS Excel, MS PowerPoint, Internet and web-based tools
• Work flexible hours to include evenings, weekends and holidays

Nice To Haves

• Bachelor's degree in a related field Marketing
• Experience with health insurance products to include individual and group plans
• Bilingual in Spanish/English

Responsibilities

• Provide a customer friendly service experience for customers with questions or issues related to healthcare, health insurance or related topics
• Resolve member issues including all product and billing inquiries
• Educate members on self-service tools
• Guide members to value based providers
• Host Customer Video Appointments
• Generate leads for new sales and sales of replacement and add-on products
• Generate referrals from existing client base
• Identify and contact at-risk customers; develop and execute retention strategies with solutions that meet customer needs
• Using lead management tools, contact prospects for sales opportunities
• Set appointments for sales visits
• Process retention consultations
• Sell health and ancillary insurance products to Florida individual consumers and small groups
• Analyze prospect needs and match to BCBSF products
• Conduct plan comparison and analysis for existing members seeking new solutions
• Facilitate application process and perform field underwriting; advise customers of eligibility, rates and riders as appropriate
• Monitor enrollment process in partnership with Direct Sales' Senior Advisor
• Promote and facilitate APO enrollment and set-up
• Review with and deliver product fulfillment materials to customers
• Ensure new customers receive orientations/information regarding self-service and shopping tools, incentives and value-added features and information
• Perform outbound call campaigns for Under 65 and Over 65 segment

Benefits

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available
• A comprehensive wellness program
• Competitive pay with opportunities for incentive or commission compensation
• Regular annual reviews with pay for performance considerations for base pay increases

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED