Bilingual Sales Representative

OneMCI•Killeen, TX

1d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Join our dynamic team as a Bilingual Sales Representative , where your ability to communicate fluently in Spanish and English will help drive customer satisfaction and boost sales performance. You’ll engage with clients via inbound and outbound calls, offering tailored solutions and building lasting relationships. We provide comprehensive training in cutting-edge contact center technology and customer experience strategies to help you succeed. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older .
High school diploma or equivalent.
Fluent in Spanish and English (spoken and written).
Strong verbal and written communication skills.
Ability to type 20+ words per minute accurately.
Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Familiarity with Windows operating systems .
Reliable and punctual with excellent attendance.
Skilled in conflict resolution, problem-solving, and negotiation.
Customer-focused mindset: empathetic, patient, and responsive.
Ability to multitask and manage time effectively in a fast-paced environment.
Team-oriented with strong interpersonal skills.

Nice To Haves

1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center.
Previous experience in state or federal work environments.

Responsibilities

Handle inbound and outbound calls to support customer inquiries and sales opportunities.
Build rapport with clients and identify their needs to offer appropriate solutions.
Meet or exceed sales targets and performance metrics.
Maintain accurate records of customer interactions and transactions.
Resolve customer issues with professionalism and empathy.
Collaborate with team members to improve processes and customer satisfaction.
Stay up to date with product knowledge and company offerings.

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.