Bilingual Sales Business Development Representative BDC

Kastner Honda • Napa, CA

4d

About The Position

Bilingual Service Business Development Representative BDC The Service Business Development Representative answers incoming service inquiries and assists in greeting visitors in a friendly, interested, and helpful manner. They receives, processes, and coordinates all incoming service appoints via phone, website, and online chat. In addition, they performs clerical and administrative duties for the Service departments. The ideal candidate may have previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive service. They must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Requirements

• High School diploma or GED
• Bilingual (Spanish speaking)
• Previous in a similar position (administrative, clerical, call center, customer service, etc.)
• Helpful attitude and friendly demeanor
• Highly professional and dependable
• Strong computer and internet skills, including Microsoft Office suite
• Close attention to detail to assure accuracy of work

Nice To Haves

• Working knowledge of the automotive industry a plus

Responsibilities

• Manages all incoming sales and service appointment quires by scheduling appointments, confirming pending appointments, following up with missed appointments
• Coordinates questions and issues with the appropriate department personnel
• Helps follow up with phone and internet service leads
• Make outbound calls to customers regarding upcoming appointments and services due
• Assist customers in determining appropriate scheduling options for their vehicle
• Assist with basic questions regarding service pricing, service duration, warranty coverage, and service packages
• Manages all required paperwork and prepares documentation (forms, reports, etc.) when needed
• Tracks loaner vehicles for customers
• Confirms special order parts
• Provides administrative assistance as needed

Benefits

• Competitive Pay Based on Experience
• Medical Benefits
• Paid Vacation
• Holidays
• Professional Workplace
• Non-Smoking Workplace
• Drug Free Workplace
• Opportunity for Advancement
• Direct Deposit
• 401(k) with Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED