Bilingual Sales Associate - Ford

Bob Moore Auto Group, LLC•Oklahoma City, OK

1d•Onsite

About The Position

This position is for a Bilingual Sales Associate at a Ford dealership, requiring fluency in both English and Spanish. The role involves following dealership sales processes, making regular customer contacts through various means, obtaining factory qualifications and product knowledge, and maintaining relationships with previous customers. Key responsibilities include conducting test drives, presenting offers to management, processing sales paperwork, delivering vehicles, and developing outside prospecting plans. The associate is expected to continuously improve personal selling skills and use a personal device for multi-factor authentication for network security. The role also involves enforcing safety precautions and performing other duties as assigned by management. The work environment includes frequent exposure to outside weather conditions, occasional exposure to fumes, extreme cold, and heat, with a usually moderate noise level. Standard office equipment is routinely used, and infrequent travel within or outside the area may be required. Physical demands include standing, walking, talking, sitting, using hands, reaching, climbing, stooping, kneeling, crouching, and lifting up to 50 lbs frequently, and occasionally over 100 lbs with assistance. Close and distance vision are required, and the ability to pass a drug/alcohol urinalysis and drive a vehicle is essential.

Requirements

Valid driver’s license without restrictions that affects your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.
Previous automotive sales or customer service experience.
Excellent interpersonal, time management and organizational skills.
Ability to identify and achieve targeted goals.
Excellent written and verbal communication skills and the ability to understand verbal and written instructions.
Ability to work well with a range of individuals.
Ability to prioritize various tasks.
Ability to clearly communicate with customers and coworkers alike to ensure an excellent customer experience.
Ability to work independently and/or as part of a team.
Ability to effectively respond to inbound and outbound phone calls.
Excellent attention to detail, professional demeanor, and a positive ‘can do’ attitude.
Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle.

Nice To Haves

High School Diploma or GED preferred and/or equivalent work experience.

Responsibilities

Fluently speaks and writes in English and Spanish.
Follow the process outlined by the management of the dealership regarding the sales process and the interaction with customers.
Make regular customer contacts by the means outlined by management such as floor time, phone ups, mail, and personal visits.
Obtain the training necessary for factory qualifications and the product knowledge for each model sold.
Perform regular and scheduled contacts with previous customers and report the performance to the sales manager.
Take test drives with customers according to management’s guidelines for personal safety.
Present to management all offers made by customers to purchase a vehicle.
Prepare and process the required paperwork to finalize the vehicle sale.
Deliver vehicles to customers and process the trade-in as requested by management.
Develop a long term outside prospecting plan and spend time daily generating new clients.
Work to improve personal selling skills.
Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication.
Enforce safety precautions specific to work area.
Other duties as assigned by manager.