Bilingual Sales Agent Trainee
About The Position
Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. Under direct supervision, receives and responds to customer and agents' inquiries, requests and complaints; furnishes information and provides accurate, courteous and efficient service to customers.
Requirements
- High School Diploma or GED required.
- Six months of Customer Service experience required.
- Bilingual in English and Spanish required
- Ability to travel locally
- Basic knowledge of computer systems such as Microsoft Office, internet browsers, etc.
- Customer Service - Ability to respond to customer questions in an effective and efficient manner while being mindful of the customer experience.
- Demonstration of strong customer service skills.
- Demonstration of effective oral and written communication skills.
- Interpersonal - Ability to deal openly, honestly, and professionally with internal and external customers while building credibility and maintaining trust.
- This is an in office position.
Nice To Haves
- Prior insurance experience preferred.
Responsibilities
- Provides support to our customers and interfacing agents by answering questions regarding policy status, underwriting guidelines and policy billing.
- communicates policy status, underwriting rules and billing breakdowns efficiently and effectively, utilizing a thorough understanding of all Kemper systems.
- Provides information and works to address customer concerns.
- Appropriately escalates and refers matters beyond authority limits based on departmental guidelines or expertise to the appropriate person or area.
- Keeps informed regarding industry information, new product development, coverages and technology to continuously improve knowledge and stay current.
- Process payments while maintaining proper cash handling procedures.
- May be required to work in one or more retail locations based on staffing needs.
- Perform other related duties as assigned.
Benefits
- This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Insurance Carriers and Related Activities
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
