Bilingual Sales Agent Trainee

Kemper • Elgin, IL

101d • $15 - $22

About The Position

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. Under direct supervision, receives and responds to customer and agents' inquiries, requests and complaints; furnishes information and provides accurate, courteous and efficient service to customers.

Requirements

• High School Diploma or GED required.
• Six months of Customer Service experience required.
• Prior insurance experience preferred.
• Bilingual in English and Spanish required.
• Ability to travel locally.

Nice To Haves

• Basic knowledge of computer systems such as Microsoft Office, internet browsers, etc.

Responsibilities

• Provides support to our customers and interfacing agents by answering questions regarding policy status, underwriting guidelines and policy billing.
• Communicates policy status, underwriting rules and billing breakdowns efficiently and effectively, utilizing a thorough understanding of all Kemper systems.
• Provides information and works to address customer concerns.
• Appropriately escalates and refers matters beyond authority limits based on departmental guidelines or expertise to the appropriate person or area.
• Keeps informed regarding industry information, new product development, coverages and technology to continuously improve knowledge and stay current.
• Processes payments while maintaining proper cash handling procedures.
• May be required to work in one or more retail locations based on staffing needs.
• Performs other related duties as assigned.

Benefits

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Get employee discounts for shopping, dining and travel through Kemper Perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees