Bilingual Sacramento Call Center Agent - Medicaid and Medicare

Fortuna Bmc • Roseville, CA

407d

About The Position

Join Fortuna's team as a full-time Bilingual Spanish Medicare/Medicaid call center agent working remotely from the comfort of your home. This role is designed for seasoned high-volume call center professionals with a minimum of six months of experience in call center operations. The position requires proficiency in Office 365, adeptness in handling a fast-paced, high volume of calls, and the ability to multitask effectively. Comprehensive paid training will be provided to ensure success in this role.

Requirements

• Minimum six months of prior experience in inbound customer service, either in government or private sector settings.
• Ability to speak and read Spanish fluently.
• Typing skill level of 30 WPM and 95% accuracy.
• Familiarity with basic help desk software, computer applications, and Microsoft Office suite.
• Strong problem-solving skills, both written and oral, to address inquiries with professionalism.
• Minimum internet service with download speeds of 50 mbps is required.

Nice To Haves

• Bilingual proficiency is a plus, but not required.

Responsibilities

• Work remotely, Monday through Friday from 8:00 AM to 5:00 PM.
• Complete a 4-week remote training program with no absences.
• Handle incoming calls and address customer or provider inquiries or escalate them to the appropriate channels.
• Process calls efficiently to meet or surpass performance metrics.
• Maintain meticulous call records, process requests, and ensure accurate documentation of account history.
• Collaborate with team members, management, and customers to resolve customer service issues effectively.

Benefits

• Comprehensive Medical, Dental, and Vision insurance coverage
• Sick time benefits
• Training Program, engage in a robust 4-week paid training program designed to equip you with the essential skills and knowledge for the role.
• Weekly incentives for meeting attendance metrics.
• We will supply you with a work laptop and accessories.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed