Bilingual Russian Office Assistant 2
About The Position
This Work Matters! We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. Integrated Clinical Services is dedicated to providing high-quality health services, especially for individuals who face barriers to accessing care. Our vision is to offer integrated and connected services to support optimal health, reduce wait times, and improve access. The Dental Program collaborates closely with various community partners, focusing on underserved populations across Multnomah County to ensure access to comprehensive dental services, including education, prevention, and treatment. Join our dedicated team as a Bilingual Russian Office Assistant 2 ! In this vital role, you will be the welcoming first point of contact for clients at our busy Dental clinic sites, providing excellent customer service. Your exceptional multitasking skills and proficiency with multiple computer systems will be essential as you ensure accurate patient demographic and financial information, and process patient fees. This is a high-volume, fast-paced environment, and flexibility is key, as you may be asked to work across different locations and teams. This position will provide services in Russian and English languages. Language testing will be required.
Requirements
- Education/ training equivalent to the completion of the twelfth grade.
- One (1) to four (4) years of general office support or customer service experience dealing directly with the public.
- Must be bilingual in the Russian and English languages. (Language testing is required.)
- Must obtain a BLS/ CPR certification within 30 days of hire.
- Must pass a reference check.
Nice To Haves
- Ability to successfully work under pressure, respond to shifting needs and multi-tasking.
- High attention to detail.
- Demonstrated ability to professionally and effectively communicate orally and in writing with a variety of people, answering questions and explaining information.
- Experience working with culturally and individually diverse groups.
- Previous experience with Epic Practice Management (or similar electronic health/dental record systems)
Responsibilities
- Obtain and/ or verify demographics, race and ethnicity information and insurance coverage utilizing multiple databases; update registration and accounts in Epic Practice Management
- Collect patient co-pays and payments following established cash handling policies and procedures
- Greet patients/guests; provide information and direct patients to services; answer incoming calls, and confirm appointments
- Act as liaison with treatment staff and providers; monitor provider schedules to ensure appointment accuracy
- Help dental program increase patient access and engagement by utilizing a variety of outreach strategies
- Document patient related issues in EPIC
- Process pre-authorizations and referrals as requested
- Support emergency or last-minute schedule changes or additions, as needed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
