Bilingual Retail Customer Service (Spanish)

Sherwin-Williams•Mill Creek, WA

10h•Onsite

About The Position

This is a Part Time role for a Bilingual Retail Customer Service Specialist at Sherwin-Williams. Customer Service Specialists are responsible for working closely with wholesale and retail customers to understand their needs, answer questions about products, and recommend suitable solutions. They are also expected to promptly resolve customer concerns, ensure maximum client satisfaction, stay updated with product features, and maintain the high quality and visual standards of the products and store. A key objective is to achieve excellent customer service while consistently meeting the store’s sales goals. The company's purpose is to inspire and improve the world by coloring and protecting what matters, and it invests in its employees' life, career, and connection through rewards, benefits, flexibility, learning opportunities, and an inclusive team environment.

Requirements

Bilingual fluency in Spanish and English
Required to work at multiple locations within a 15-mile radius of Store #703559, located at: 202 164 St SW #D: Lynnwood, WA 98087
A review of criminal history is necessary

Responsibilities

Work closely with wholesale and retail customers to determine their needs
Answer questions about Sherwin-Williams products
Recommend the right solutions
Promptly resolve any customer concerns
Ensure maximum client satisfaction
Stay up-to-date with product features
Maintain the high quality and visual standards of the products and store
Achieve excellent customer service
Consistently meet the store’s sales goals

Benefits

Rewards, benefits and the flexibility to enhance your health and well-being
Opportunities to learn, develop new skills and grow your contribution
Inclusive team and commitment to our own and broader communities
Health benefits, such as prescription savings and virtual physician visits
Retirement benefits
Saving benefits
Generous time away from work package, including vacation, holidays, and military leave
0-9 paid holidays throughout the calendar year (for part-time regular employees not covered by a collective bargaining agreement)
Paid sick leave at an accrual rate of 1 hour per every 40 hours worked (for non-exempt employees in Washington state)
Paid sick leave at a rate of 1 hour per every 30 hours worked (for employees in Seattle, Washington)
4 workweeks (on a 12-month rolling calendar period) of paid Military leave for employees who are absent from work due to service in the uniformed services
5 days of paid Bereavement Leave following the death of an immediate family member
3 days of paid Bereavement Leave following the death of any other family member
Paid vacation after their first year of hire consistent with Sherwin-Williams part-time vacation policy (for part-time employees)