Bilingual Retail Banker

SIGNATURE BANK OF ARKANSAS•Rogers, AR

4d•Onsite

About The Position

The position of Bilingual (English/Spanish) Retail Banker I is an entry level position. The individual in the position will have contact with numerous customers, both internal and external, on a daily basis. A Retail Banker processes deposits and withdrawals along with related responsibilities and must efficiently and accurately handle and safeguard large amounts of cash. He or she, while assisting existing customers, will recognize customers’ potential needs for additional deposit-related services and process the necessary paperwork for setting up those services.

Requirements

High school diploma or general education degree required
Ability to effectively communicate courteously and professionally in English and Spanish (both written and oral) with customers and team members.
Ability to handle cash transactions accurately and efficiently.
Ability to project friendly, courteous, and professional image.
Effective listening skills
Sound reasoning and judgment skills with the ability to problem solve.
Ability to maintain confidentiality.
Ability to utilize all necessary software applications as well as Microsoft Office
Good interpersonal communication skills to effectively relate to all levels of the Bank staff
Able to sit or stand for an extended period of time
Able to lift up to 50 pounds
Use of fine motor skills

Nice To Haves

Cash handling experience preferred; previous banking, sales, and customer serviced experience highly desirable

Responsibilities

Exhibit a sense of urgency to provide the finest customer service at all times and in all forms of verbal and written communication
Perform paying and receiving responsibilities
Receive and process deposits, withdrawals, and loan payments
Cash checks
Issue Cashier’s Checks and Gift Cards
Operate coin machine, currency counter, and Teller Cash Recycler (TCR)
Handle vault transactions
Enroll customers in Online Banking and Xpress Deposit
Perform balancing procedures
Encode and image work
Handle miscellaneous responsibilities, including:
Bank opening and closing procedures
Print statements
Enter address changes
Order checks
Assist customers via phone
Place holds
Maintain constant awareness of fraudulent or suspicious transactions and comply with BSA and other regulations and procedures to include recognizing CTR & SAR transactions
Perform all other tasks requested as they relate to the Bank and its functions.