Bilingual Repossession Specialist

Credit Acceptance Corporation

292d • $19 - $22 • Remote

About The Position

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

Requirements

• High School Diploma or GED.
• Proficiency in spoken and written English and Spanish.
• Previous Skip Tracing experience.
• Experience making logical assumptions with information given.

Nice To Haves

• Previous customer service experience.
• Working Knowledge of MS Office and Internet experience.
• Operate office equipment (copy machines, fax, telephone, and keyboard).
• Experience in the finance or automotive industry.

Responsibilities

• Utilize logic while skip tracing using various tools to locate new information about customers and vehicles to provide to the Repossession Contractor.
• Ask fact finding questions to help obtain contact information for customers and to identify vehicle locations to communicate to the repossession contractors to aid them in their repossession efforts, as needed.
• Assist with voluntary vehicle surrenders, as needed.
• Skip trace (over the phone and internet) to locate the customer and confirm the vehicle location.
• Communicate the vehicle location information to the assigned repossession contractor to aid in recovery of the vehicle.
• Make outbound calls and receive inbound calls as a means of obtaining new leads.
• Remain compliant with our policies, processes and legal guidelines; adhere to the Operations Attendance policy.

Benefits

• Excellent benefits package that includes 401(K) match
• adoption assistance
• parental leave
• tuition reimbursement
• comprehensive medical/dental/vision
• many nonstandard benefits that make us a Great Place to Work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED