Bilingual Referral Management Specialist

Medical University of South Carolina • Charleston, SC

75d

About The Position

Under general supervision, the Bilingual Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system. The Bilingual Referral Management Specialist reports to the Manager, Call Center Operations. This role triages patient calls according to established algorithms, answers questions, resolves issues and refers to appropriate clinical team for clinical issues as appropriate. This position performs quality data collection of accurate information including demographic, physician, insurance, employment, next of kin, emergency contacts and other miscellaneous information needed to complete the patient’s information. This role performs activities to ensure effective operations of the clinics, while enhancing the revenue cycle and providing the highest level of customer service.

Requirements

• High School Degree or Equivalent.
• 0-6 months of relevant work experience.

Responsibilities

• Serve as the initial point of contact for individuals and referring physicians.
• Facilitate the referral process and schedule appointments for multiple specialties and primary care physicians.
• Triage patient calls according to established algorithms.
• Answer questions and resolve issues for patients and referring physicians.
• Refer clinical issues to the appropriate clinical team.
• Perform quality data collection of patient information.
• Ensure effective operations of the clinics.
• Enhance the revenue cycle.
• Provide high levels of customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees