Bilingual Referral Coordinator

Legacy Community Health•Houston, TX

2d•Onsite

About The Position

At Legacy Community Health, we're not just adapting to the future of healthcare – we're paving the way. Join our dynamic team as a Referral Coordinator, where you'll leverage your tech-savvy skills and innovative mindset to revolutionize the patient experience. Embrace cutting-edge digital tools to streamline referral processes and enhance patient access to care. Play a pivotal role in breaking down financial and social barriers, ensuring no patient is left behind in their healthcare journey. Collaborate with an agile team dedicated to continuous improvement and innovation in healthcare delivery. Contribute to our mission-driven organization focused on community impact and healthcare transformation. Enjoy growth opportunities, including loan repayment programs, as part of our commitment to your professional advancement.

Requirements

High school diploma or GED, with a passion for continuous learning and development.
One year certificate from college or a technical school; or equivalent experience in medical assistance, referral coordination, or insurance verification.
Proficiency in cutting-edge digital tools, including MS Office (Word, Excel, Outlook, PowerPoint).
Strong multitasking abilities in a fast-paced, tech-driven environment.
Exceptional organizational skills with a focus on digital transformation and data-driven strategies.
Advanced communication skills, both written and verbal, to pioneer effective patient and provider interactions.

Responsibilities

Revolutionize the review and processing of all diagnostic, specialty, and miscellaneous referral requests.
Utilize advanced data-driven techniques to obtain patient insurance verification and authorizations.
Engage in transformative phone consultations with clients to update them on referral statuses.
Streamline and manage prior authorization requests using state-of-the-art systems like Centricity EHRS.
Foster breakthrough relationships with providers and referral sources for seamless care coordination.
Ensure compliance with Patient Centered Medical Home regulations and HIPAA Guidelines using innovative solutions.
Implement creative strategies to motivate and encourage patients to complete essential imaging services and preventative screenings.
Utilize digital platforms for appointment setting and confirmations to optimize patient engagement and experience.
Participate in our Performance Improvement Program, driving innovation in the coordination of care.