Bilingual Receptionist

The Jeffcoat Firm • Columbia, SC

71d • $16 - $19 • Onsite

About The Position

As a Receptionist at The Jeffcoat Firm, you will serve as the first point of contact for clients and visitors, providing exceptional administrative support and customer service. This role offers a dynamic work environment with diverse responsibilities, ideal for someone who thrives in a fast-paced setting and enjoys engaging with people. Bilingual skills are required to effectively assist our diverse client base.

Requirements

• High School Diploma or GED required; additional education or certifications preferred.
• Minimum of 1 year of administrative and customer service experience.
• Bilingual proficiency in English and Spanish (or other relevant languages) is required.
• Excellent verbal and written communication skills in both languages.
• Strong organizational skills and attention to detail.
• Exceptional time management and prioritization abilities.
• Ability to maintain confidentiality and handle sensitive information with integrity.
• Proficiency with office technology, including Zoom, Microsoft Office Suite, and office management software.
• Adaptability to evolving technology and processes.
• Empathy, patience, and a professional demeanor when interacting with clients and colleagues.

Responsibilities

• Answer and direct incoming calls promptly, professionally, and accurately, utilizing Zoom soft phone systems.
• Greet clients and visitors warmly, ensuring a positive experience.
• Assist with client intake processes by following scripts and clearly explaining our firm’s unique services.
• Differentiate and manage calls from third parties such as insurance adjusters, vendors, and solicitors.
• Manage scheduling of conference rooms and coordinate appointments for attorneys and staff.
• Handle administrative duties including sorting and distributing mail, deliveries, and packages; filing; and supporting team members with various tasks.
• Track and maintain office supplies inventory, placing orders as needed.
• Monitor and report on daily, weekly, and monthly client engagement and firm goals.
• Maintain strict confidentiality of client information and firm operations.
• Support special projects and perform additional administrative duties as assigned.
• Promote a welcoming and professional environment for clients and staff alike.

Benefits

• Medical, dental, vision, 401(k) with employer contribution, parental leave.
• Paid Time Off & Holidays: Generous vacation policy plus 12 paid holidays annually.
• Community & Giving Back: Paid Volunteer Time Off to support causes you’re passionate about.
• Growth Opportunities: Supportive leadership, transparent communication, and ongoing training to advance your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees