Bilingual Program Coordinator, Schools

Youth On Their Own•Tucson, AZ

1d•$43,000•Hybrid

About The Position

Youth On Their Own (YOTO) supports the high school graduation and continued success of youth experiencing homelessness. We strive to eliminate barriers to education and empower Pima County’s housing insecure youth to stay in school. For over 40 years, we have supported this unique demographic by providing financial assistance, basic needs (food & hygiene supplies), guidance, and more. We also assist our graduates in their pursuit of higher education, workplace readiness, and other opportunities for self-sufficiency. Learn more at www.yoto.org . Winner of the 2024 Copper Cactus Award for Best Place to Work 100% employee workplace satisfaction in anonymous monthly surveys Almost entirely funded through private philanthropy (no federal funding) OVERVIEW Program Coordinators support the YOTO student’s effort to graduate high school by engaging youth in YOTO services (academic stipend, basic needs services, etc.) to help reduce their barriers to high school graduation and encourage their continued success. YOTO support services include connection to basic needs items and YOTO’s financial assistance programs, but may also include post-secondary planning and community committee work. Additionally, the Program Coordinator is responsible for the recruitment, retention, onboarding/orientation, and on-going communication with School Liaisons who serve as the link between Youth On Their Own (YOTO) and the student. The Program Coordinator conducts outreach to community partners to assist students in referrals back to community agencies.

Requirements

Bachelor’s degree in Education, Social Work, Psychology, or related field, or equivalent work/lived experience.
At least 2 years of experience working with youth ages 12-22
Compassion and understanding for youth experiencing homelessness.
Bilingual English/Spanish speaking required.
Ability to communicate calmly and supportively with youth using non-judgmental language.
Ability to work with and maintain confidential files, records, and correspondence with understanding of timely and accurate maintenance of program data and statistics as necessary.
Ability to adapt to different situations in a calm and professional manner.
Ability to communicate and work in collaboration with numerous supporting constituents and as part of a team.
Ability to perform duties with a trauma-informed care approach.
Ability to maintain regular and punctual attendance.
Ability to work cooperatively and professionally with others.
Ability to comply with all company policies and procedures.
Ability to pass a background check with no felony convictions connected to theft or embezzlement or any conviction related to child abuse or misconduct.
Valid driver’s license, clean driving record, access to own auto (mileage reimbursement provided), and proof of auto insurance.
Ability to receive Fingerprint Clearance Card.

Responsibilities

Travel to and meet with School Liaisons and student participants at their school on a regular basis.
Regularly conduct academic trend analyses to identify at-risk student participants; priority given to 12th grade student participants to ensure their high school graduation.
Assess student applications quickly and accurately to determine program eligibility.
Maintain a caseload of up to 300 assigned students, schools, and liaisons efficiently.
Build relationships with schools by engaging with YOTO Liaisons and other school staff, regularly check in, and build a common understanding of YOTO at the school site.
Respond to questions from YOTO Liaisons and student participants quickly and professionally.
Coordinate services in a timely manner for students (track requests, ensure students receive requests, etc.).
Accept and process student applications, academic stipends and other financial assistance payments.
Recruit School Liaisons in schools where there is no Liaison by working with appropriate school personnel at the school site.
Coordinate new and returning School Liaison training/YOTO orientation with the Schools.
Work with the Program Manager and provide ongoing assistance with YOTO policies and processes in order to ensure smooth service delivery for student participants.
Using current technologies develop a strategy for facilitating communication with and among Liaisons and student participants.
May assist in other duties related to the administrative aspects of the YOTO program (case notes, tracking youth service requests, etc.).
Responsible for meeting metrics delineated by the Program Manager, Schools related to school visits, liaison contacts, and student engagement and success.
Present to other appropriate organizations information about the YOTO program to ensure the community is aware of the program and can make referrals of youth experiencing homelessness when appropriate.
Conduct outreach to other appropriate community agencies and government departments to increase referrals of eligible youth to the YOTO Program.
Represent YOTO at tabling events, speaking events, resource fairs, community events, and organization fundraising events.
Represent YOTO in a professional manner and present information congruent with organizational policies and procedures.
Meet with School Liaisons and Student Participants at their school as needed for topics related to College & Career.
Respond to questions from School Liaisons and Student Participants, as well as be able to anticipate guidance and mentoring needs, in terms of post-secondary success (college and career), as needed; support students with filling out, or reviewing, their FAFSA applications if needed.
Help translate youth facing materials to Spanish to increase access to services and provide YOTO services navigation and guidance in Spanish for Spanish-speaking youth.
Provide coverage for the student drop-in center (Mini Mall) when needed.
Address needs and answer questions from student participant drop-ins, youth drop-ins, and community members inquiring about YOTO services.
Create a safe and welcoming space for all students and community members by implementing trauma-informed practices, being at all-times LGBTQ+ inclusive, being culturally aware and sensitive, and acknowledging the diverse experiences of those in the Mini Mall.
Attend bi‐weekly staff meetings, trainings and periodic retreats.
Attend regular program department meetings.
Complete other projects to support the Program team as assigned.

Benefits

401k with up to 4% company match
Health, Dental, and Vision insurance - YOTO pays 100% of premiums for employees and contributes $100/month for dependents on our health plan
Life insurance - YOTO pays 100% of premiums
Short term disability insurance - YOTO pays 100% of premiums
Minimum of 15 paid holidays annually (20 in 2026)
Accrued paid vacation time
Unlimited paid sick time
YOTO provided cell phone
Free mental health services
Professional development funds and tuition reimbursement