Bilingual Program Coordinator (28226)

San Francisco Marin Food Bank-posted 9 months ago
$32 - $33/Yr
Full-time • Entry Level
San Francisco, CA
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being the Bilingual Program Coordinator, Participant Enrollment and Customer Service (PECS) for the San Francisco-Marin Food Bank. Join our friendly, collaborative, and hardworking programs team, reporting to the Program Manager. As part of the Participant Enrollment and Customer Service branch, the Bilingual Program Coordinator is responsible for participant enrollment and referral to the San Francisco-Marin Food Bank's service. The Bilingual Program Coordinator is also responsible for providing excellent customer service and support to participants actively enrolled in services. Also, the Bilingual Program Coordinator is responsible for implementing and coordinating enrollment protocols and projects.

  • Oversee the proper operation and record maintenance of the participant database that manages the enrollments and records of all Food Bank-enrolled households for pantries and home-delivered groceries.
  • Better meet participant needs by using an equitable, participant-centered approach that enhances accessibility to, and experience of, the full spectrum SFMFB services.
  • Maintain effective communication with partner agencies, participants, and staff regarding system and/or policy changes.
  • Monitor compliance with enrollment protocols, following up with staff, participants, and pantry representatives as necessary.
  • Develop and conduct trainings internally and externally for staff, partner agencies and volunteers.
  • Serve as the branch's primary resource for knowledge of enrollment policies, procedures, and practices.
  • Manage scheduling, support planning and execution of off-site neighborhood pantry enrollment events for the Participant Enrollment and Customer Service branch.
  • Provide adequate technical support and feedback to partner agencies to ensure compliance enrollment protocols.
  • Coordinate program logistics with other programs and operations staff, which includes scheduling, training, negotiating, and driving decisions with different stakeholders.
  • Develop forms, training documents, and procedures to establish and maintain accurate records and timely communication between agencies, the Food Bank, and participants.
  • Help develop and maintain effective participant record keeping systems.
  • Support Bilingual Program Associates with escalated participant concerns that they do not have the skills or knowledge to address on their own.
  • Escalate participant concerns to Program Manager, as needed.
  • Allocate Zendesk tickets and tasks to Bilingual Program Associates.
  • Two or more years of experience in the non-profit or social services sector working directly with clients facing multiple barriers to receiving services.
  • Fluency in English, receive a level 9 score on the verbal assessment and a level 8 score on the written assessment.
  • Fluency in Spanish AND/OR Cantonese, receive a level 9 score on the verbal assessment and a level 8 score on the written assessment.
  • Pass the following tests: Professional Writing; Data Accuracy and Speed; and Project Management.
  • Intermediate computer skills and ability to quickly learn new computer software with training.
  • Extensive experience in resolving conflicts by listening, communicating calmly and respectfully to the satisfaction of client.
  • Cultural awareness and sensitivity in working with community members from diverse backgrounds.
  • Knowledge of service delivery system in San Francisco and Marin.
  • Ability to adhere to safety and standard operating procedures.
  • Ability to comply with the Food Bank's confidentiality policies and procedures at all times.
  • Dependable and able to accommodate occasional evening or weekend work when needed.
  • Ability to perform clerical and computer work temporarily in a variety of off-site and physical arrangements.
  • Experience using customer support ticketing software highly preferred.
  • Experience implementing customer support ticketing software highly preferred.
  • Experience developing and documenting business processes.
  • Experience developing training materials and training a team with multiple learning styles.
  • Generous holiday and sick time.
  • Retirement savings.
  • Medical insurance.
  • Dental insurance.
  • Life insurance.
  • Long-term disability.
  • Vacation time.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service