Bilingual - Portuguese / English - Customer Service Rep - Join Our Call Center Team

American Freedom Insurance Company • Mount Prospect, IL

408d • $41,600 - $41,600

About The Position

The Bilingual Customer Service Representative at American Freedom Insurance Company is responsible for providing exceptional customer service in both Portuguese and English. This role involves assisting customers with inquiries, reporting claims, and ensuring a smooth experience for clients. The position emphasizes teamwork, growth, and a commitment to quality service in a fast-paced call center environment.

Requirements

• Fluent in Portuguese and English.
• Strong attendance and dependability.
• Experience in customer service, call centers, or collections.
• Detail-oriented with clerical or data entry experience.
• Excellent communication and phone skills.
• Comfortable with multi-tasking in a fast-paced environment.
• Solid PC skills and a typing speed of at least 30 wpm.
• High school diploma or equivalent.

Nice To Haves

• Insurance experience is a plus.

Responsibilities

• Answer calls and assist customers with inquiries and claims reporting.
• Help customers start their claims journey with efficiency and empathy.
• Accurately gather and enter confidential information into systems.
• Uphold AFIC's commitment to quality service, ensuring a positive customer experience.

Benefits

• Free parking
• Paid training
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• On-the-job training
• 401(k) 6% Match
• Vision insurance
• Professional development assistance
• Opportunities for advancement
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED