Bilingual Pharmacy Clerk

The Good Shepherd Community Clinic, Inc.•Ardmore, OK

3d•$15 - $21

About The Position

At Good Shepherd Community Clinic, we believe access to medication is part of care. We exist so that the working poor and others who lack access to healthcare can receive quality care and better health outcomes. Our vision is simple and bold: to show the world what care should feel like. At GSCC, care does not stop after a provider visit. It continues through prescriptions, refills, questions, and conversations at the pharmacy counter. Our culture is built on Connection and Ownership. That means patients are treated with dignity, clarity, and respect at every step. We exist so that the working poor and others who lack access to healthcare can receive quality care and improved health outcomes. Our vision is simple and bold: To show the world what care should feel like. The Heart of This Role The Pharmacy Clerk creates the front-line experience of our pharmacy. This role ensures patients feel welcomed, informed, and supported when picking up medications, asking questions, or navigating insurance and cost concerns. The Pharmacy Clerk helps patients understand what to expect and what to do next, reducing confusion and preventing gaps in access. This is not just a cashier role. It is a patient-facing role that directly impacts trust, understanding, and follow-through in care. As a bilingual team member, this role is especially important in ensuring patients who prefer Spanish feel fully informed, respected, and included in their care. What This Role Looks Like, Day to Day In this role, CONNECTION means: You welcome patients warmly and treat every interaction with respect, clarity, and patience. You communicate clearly about wait times, refills, pickup steps, and what to do if issues arise. You help patients feel comfortable asking questions, especially those who are confused, stressed, or concerned about cost. You coordinate smoothly with pharmacy technicians and pharmacists so patients are not bounced between team members. You reinforce that the pharmacy is part of the care team and not a separate, transactional service. OWNERSHIP means: You take responsibility for accurate patient information, transactions, and documentation. You ensure checkout processes are correct, compliant, and consistent. You escalate insurance issues, cost concerns, or patient questions promptly and appropriately. You maintain a calm, organized pharmacy front area that supports steady flow. You protect patient privacy and confidentiality in every interaction. How This Role Supports Care For patients, this role creates a welcoming, clear, and respectful pharmacy experience that supports access, understanding, and trust. For the pharmacy team, it improves flow, reduces confusion, and ensures communication is consistent and accurate. For the organization, it strengthens continuity of care by making medication access feel reliable and supportive rather than stressful or transactional. Who Thrives Here This role is a great fit for someone who: Enjoys helping people feel informed and at ease Communicates clearly and patiently in both English and Spanish Stays organized and detail-oriented in a busy environment Handles financial and insurance conversations with professionalism and sensitivity Works well as part of a team Believes access to medication is a critical part of patient care Why People Choose Good Shepherd People come to GSCC because they want their work to matter. If you believe care does not end at the visit, If you take pride in closing loops and following things through, If you want to help patients access the care they need, We would love to meet you.

Requirements

Enjoys helping people feel informed and at ease
Communicates clearly and patiently in both English and Spanish
Stays organized and detail-oriented in a busy environment
Handles financial and insurance conversations with professionalism and sensitivity
Works well as part of a team
Believes access to medication is a critical part of patient care

Responsibilities

You welcome patients warmly and treat every interaction with respect, clarity, and patience.
You communicate clearly about wait times, refills, pickup steps, and what to do if issues arise.
You help patients feel comfortable asking questions, especially those who are confused, stressed, or concerned about cost.
You coordinate smoothly with pharmacy technicians and pharmacists so patients are not bounced between team members.
You reinforce that the pharmacy is part of the care team and not a separate, transactional service.
You take responsibility for accurate patient information, transactions, and documentation.
You ensure checkout processes are correct, compliant, and consistent.
You escalate insurance issues, cost concerns, or patient questions promptly and appropriately.
You maintain a calm, organized pharmacy front area that supports steady flow.
You protect patient privacy and confidentiality in every interaction.