Bilingual Personal Banker

First National Bank Texas • Houston, TX

102d

About The Position

Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. Evaluate customer relationships, new and existing account holders, to offer bank products and services. Follow established policies in accordance with the bank and the supervisor's direction. Accountable for the personal achievement of monthly new account production as assigned by upper management. Participate in an active sales environment that may require in-store aisle prospecting. Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations. Receive cash and checks for deposit, verify amounts, and look for check endorsements. Examine cash carefully to guard against acceptance of counterfeit checks and identification. Enter transactions into computer and issue customer receipts. Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit. Process western union wires and cash advances. Cross-sell bank services and products. Provide bank services to a diverse customer base, including a large Spanish speaking population. Perform other tasks requested by supervisors as they relate to the bank and its functions. Regular and predictable attendance and punctuality.

Requirements

• At least 18 years of age.
• High school diploma, high school equivalency, or currently attending high school.
• Ability to communicate clearly and professionally in both Spanish and English.
• Six months of work experience in a retail or customer service environment preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsibilities

• Provide exceptional customer service in a high volume, sales environment.
• Evaluate customer relationships and offer bank products and services.
• Follow established policies and supervisor's direction.
• Achieve monthly new account production goals.
• Participate in in-store aisle prospecting.
• Process deposits and pay out funds accurately.
• Receive cash and checks for deposit and verify amounts.
• Examine cash to guard against counterfeit checks.
• Enter transactions into the computer and issue customer receipts.
• Sell and prepare money orders, cashier's checks, and certificates of deposit.
• Process western union wires and cash advances.
• Cross-sell bank services and products.
• Provide services to a diverse customer base, including Spanish speakers.
• Perform other tasks as requested by supervisors.
• Maintain regular attendance and punctuality.

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED