Bilingual Personal Banker

First National Bank Texas•Duncanville, TX

13h•Onsite

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. This role requires evaluating customer relationships, both new and existing account holders, to offer bank products and services. The individual must follow established policies and achieve monthly new account production goals as assigned by upper management. The position involves active sales, potentially including in-store aisle prospecting, and requires processing various financial transactions accurately, including deposits, payments, money orders, cashier's checks, bank-to-bank wires, Western Union wires, and cash advances. The banker will also cross-sell bank services and products, serving a diverse customer base, including a large Spanish-speaking population, and performing other tasks as requested by supervisors.

Requirements

At least 18 years of age
High school diploma, high school equivalency or currently attending high school
Ability to communicate clearly and professionally in both Spanish and English
Must be able to work a flexible schedule including evenings, weekends, and holidays
Must successfully pass background investigation according to company policy
Must be able to get along with co-workers and work effectively in a team environment
Required to stand or walk for extended periods of time dependent upon branch location
Ability to work in a high volume, stressful and noisy environment
Operate a computer and other office machinery
Ability to lift up to 50 lbs.

Nice To Haves

Six months of work experience in a retail or customer service environment

Responsibilities

Provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment
Evaluate customer relationships, new and existing account holders, to offer bank products and services
Follow established policies in accordance with the bank and the supervisor's direction
Be accountable for the personal achievement of monthly new account production as assigned by upper management
Participate in an active sales environment that may require in-store aisle prospecting
Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
Receive cash and checks for deposit, verify amounts, and look for check endorsements
Examine cash carefully to guard against acceptance of counterfeit checks and identification
Enter transactions into computer and issue customer receipts
Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
Process western union wires and cash advances
Cross-sell bank services and products
Provide bank services to a diverse customer base, including a large Spanish speaking population
Perform other tasks requested by supervisors as they relate to the bank and its functions
Maintain regular and predictable attendance and punctuality