Bilingual Personal Banker - Call Center $21hr

UNIFY Financial Credit Union•Las Vegas, NV

3d•$21•Onsite

About The Position

As a Bilingual Personal Banker in our Call Center, youll help our credit union members safeguard their assets, using strong communication skills in both English AND Spanish! Whether youre finding answers for members (customers) quickly, consulting on products with passion, or resolving their issues with a smile (they can hear the smile even virtually), youll be the difference between their customer experience being just average or an exceptional one. Here your efforts matter and are supported, because your success is integral in the overall success of the team. What we expect from you: A local residence commutable to Las Vegas, NV all shifts will be worked in-office from our Ops Center on W. Sahara, zip code 89117, beginning February 2, 2026. Fluency in written and spoken English and Spanish - both Scheduling flexibility - the Contact Center operates 7 days a week, 4:00AM - 9:00PM PT. Following the completion of training, your assigned production shift would start in April 2026, and could include any hours within that time frame. High school diploma or equivalent A service mindset A thirst for knowledge and desire to grow - words that describe our most successful team members include "Reliable, Dependable, Coachable, Respectful, and Professional." Computer experience, including ability to type documentation while listening and engaging What you can expect from us: Competitive pay: Base wage starting at $21.24/ hr Robust training to prepare you for top-tier performance and growth A leadership team committed to motivation and a positive environment A culture of inclusivity and belonging Opportunities to grow within the credit union, now spanning across 18 states! Daily, you will: Work onsite at our Ops Center in Las Vegas, NV and resolve members' issues regarding their existing financial products (checking, savings, credit cards, loans, etc.), in both English and Spanish Provide solutions based on your training and available resources Build upon concepts and become a trusted expert Apply and explain your expertise to find solutions Find value in your ability to help Specifics about this opportunity: Applicants must have reliable transportation to get to their training and shifts onsite daily on time. Applicants must be available to attend 2 one-hour interviews onsite at our location on W. Sahara in Las Vegas, NV on a day between January 5 - January 22, with all hiring decisions made and communicated by January 23. Applicants must be available to start training onsite Monday, February 2, 2026. Training is critical to success in this role; candidates unable to commit to perfect attendance for 90 days need not apply. Training hours are M-F (8:00AM - 4:30PM PT), and spanning five weeks of training (2 weeks classroom, three weeks nesting/live call practice). Applicants for this role must have scheduling flexibility to accept any 40 hours/ week production schedule offered; the currently-available production schedules are second-shift and include working at least one weekend day as part of your weekly schedule. -- Overview: We are one of the nations largest 100 credit unions with a reputation for being financially sound and growth-oriented. Were expanding rapidly to meet the needs of a growing member base. Our team members work together to strive toward a common goal, providing superior service to our members. In doing so, we promote a culture where your ideas matter, your growth matters, and you matter. Summary: Provides Superior Service regarding all Credit Union services to members via telephone, in an accurate, timely, and professional manner.

Requirements

A local residence commutable to Las Vegas, NV
Fluency in written and spoken English and Spanish
Scheduling flexibility - the Contact Center operates 7 days a week, 4:00AM - 9:00PM PT.
High school diploma or equivalent
A service mindset
A thirst for knowledge and desire to grow
Computer experience, including ability to type documentation while listening and engaging
Requires a high school diploma or equivalent. Some college preferred.
Requires two years of experience, or a combination of experience, in the banking/financial, call center, sales, and/or customer service industry.
Requires the ability to work with minimal supervision and under high call volume conditions.
Requires intermediate proficiency in typing (40-60 WPM) and the ability to communicate effectively verbally and in writing.
Technically proficient and competent with Microsoft applications, specifically Word, Teams, and Outlook.
Requires consumer lending certification or the willingness and aptitude to gain certification within three months of hire.
Flexibility with work schedule is also required.

Responsibilities

Answer and resolve routine and complex member inquiries, complaints, and concerns over the telephone, creating customized solutions while maintaining positive member service relationships.
Explain the features and benefits of UNIFY membership, as well as products and services, preserving and enhancing the UNIFY brand.
Receive and process requests, including, but not limited to, funds transfers, membership data changes, eBanking technical support, and loan payments.
Navigate numerous specialized software systems and a member relationship application, at any given time, to fulfill member requests.
Analyze a member's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each member.
Work collaboratively with others in the department to build and maintain a strong, cohesive team by participating in training calls, conference calls, and other team meetings.
Meet or exceeds monthly quality standards and productivity levels established by individual and department key performance indicators.
Maintain confidentiality and manages risk in every business, product, and service transaction. Leverage available tools to protect sensitive member information.
Remain current and informed on all Credit Union procedures, products, services, and compliance regulations, serving as an advocate and subject matter expert for the Credit Union.
Flexible with work schedule requirements. Must be able to work during the Contact Center Hours of Operation based on business needs, such as weekends, 1 st or 2 nd shift, and holidays.
The position is subject to a performance-based shift selection process periodically.
Perform all other duties, as assigned.