Bilingual Peak Contact Center (Call Center) Member Relationship Specialist

Summit Credit Union • Cottage Grove, WI

241d • Hybrid

About The Position

This part time (15-19 hours) position is responsible for prompt, courteous, and thorough assistance to members and potential members using the telephone and other member access points. Candidates would be comfortable recommending Credit Union products and services that strengthen the member's financial situation and builds long-term relationships with the Credit Union. The role also involves providing follow-up as promised to members and participating in company-wide and department goals and objectives. This position is hybrid and requires that you come into our Headquarters (Cottage Grove) two times per month.

Requirements

• Professional well-developed written and interpersonal communication skills essential for interacting with members and co-workers.
• Ability to elicit member information that can be used to strengthen member relationships.
• Requires judgment to solve day-to-day problems within established guidelines.
• High school diploma or equivalent.
• Minimum combined two years experience in at least two of the following areas: public contact/member service, call center, financial environment, or sales.
• In-depth knowledge of member self-service tools.
• Basic mathematical skills required, including the ability to perform interest, pay-off, dividend, and certificate penalty calculations.
• Basic knowledge of Microsoft Office Suite.

Responsibilities

• Provide prompt, courteous, and thorough assistance to members and potential members via telephone and other access points.
• Recommend Credit Union products and services to strengthen members' financial situations.
• Build long-term relationships with members and the Credit Union.
• Provide follow-up to members as promised.
• Participate in company-wide and department goals and objectives.

Benefits

• Onsite 24/7 gym
• Wellness Café
• Peak hours pay differential
• Fun, collaborative environment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED