Bilingual Patient Support Representative

Resource America • Fort Worth, TX

388d • $29,120 - $43,680

About The Position

The Bilingual Patient Support Representative plays a crucial role in assisting patients with compassion and integrity. This position involves screening patients for eligibility in various government and third-party programs, guiding them through the application process, and providing excellent customer service to patients and their families. The representative must communicate effectively and maintain compliance with HIPAA and other regulations.

Requirements

• Bilingual in Spanish.
• Self-motivated, dependable, and adaptable.
• Organized with strong time-management skills.
• Ability to follow all HIPAA, state, and federal guidelines.
• Knowledgeable of office equipment including phone, fax, computers, and email.

Nice To Haves

• Past experience with Medicaid.
• Experience working in a hospital or medical office setting.
• Insurance verification experience.
• Experience in Social Services and/or as a Patient Advocate.
• Working knowledge of hospital systems (e.g., Epic, Cerner, Meditech).

Responsibilities

• Screen patients to determine eligibility for Government & Third-Party programs such as Medicaid, ACA/marketplace, and Social Security Disability.
• Assist patients throughout the application process.
• Build relationships and provide excellent customer service to patients, patient families, partner staff, agencies, and peers.
• Communicate clearly and effectively both orally and in writing.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid Holidays
• Paid Time Off
• Life insurance
• Personal Accident insurance
• Disability insurance
• 401K retirement plan
• Flexible Spending Accounts
• Employee Referral Bonus Program
• Discounts on hotels, vacations, car rentals
• Immediate access to 24/7 Telehealth service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed