Bilingual Patient Services Representative

Kintegra Health•Thomasville, NC

About The Position

Under the direct supervision of the Practice Manager, this position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments. Cross training required in multiple administrative support functions including medical records, scanning, PHI request and messaging to both clinical and non-clinical staff.

Requirements

Must be able to sit, stand and walk for long periods of time
Ability to read and understand the English language
Ability to effectively maintain confidentiality of records and communicate with all levels of personnel
And other duties as assigned
One year of clerical experience in medical office setting required. Other related experience may be considered in lieu of medical office experience.
Knowledge of medical office software for the following: updating patient demographic information, posting charges and copays.
Requires excellent verbal communication skills.
Must be able to work with changing priorities.
Requires excellent organizational, problem solving and critical thinking skills.
Must be able to interact with individuals of all cultures and levels of authority.
Requires the ability to maintain confidentiality.
Must be able to function as part of a team.
Must possess initiative.
Basic medical terminology required, knowledge can be obtained through formal classes or work experience.
High School Diploma or GED certificate required

Nice To Haves

Proficient in use of all computer software utilized in practice

Responsibilities

Must be able to interact with individuals of all cultures and levels of authority by answering phones or face-to-face greeting.
Must be able to schedule patient appointment under guidelines of administration
Must be able to problem solve and have critical thinking skills
Must be able to explain policy and procedures to patients and staff
Must be able to interview patient to obtain personal and financial information
Must be able to understand and maintain patient confidentiality
Schedule patient appointments
Update patient demographics & Insurance
Post copays
Query for patient financial records
Update patient records
Scan documents into patient charts in a timely manner
Query patient information
Extract Medical records for PHI request
Patient Message provider/staff
Must be able to perform accurate cash management /transaction procedures
Perform other duties as assigned