Bilingual Patient Service Specialist | Full Time | Outpatient | Pediatrics

Vanderbilt University Medical Center • Springfield, TN

2d

About The Position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: VIP MS, RHC - Springfield Job Summary: The Patient Service Specialist is responsible for working directly with patients and their families to discuss any questions, complaints, comments, or suggestions. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication.

Requirements

• Language Skills: Bilingual in Spanish and English required.
• Work Experience: Relevant Work Experience Experience Level : 2 years
• Education High School Diploma or GED (Required)

Responsibilities

• Proficiently performs all Patient Service Specialist job responsibilities.
• Schedules appointments
• Manages registration and patient work queues.
• Coordinates with patients to ensure all pre-appointment tasks are completed prior to patient visit.
• Communicates with patients using critical decision making to route appropriately as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED