Bilingual Patient Service Representative, Cleveland Clinic, Lutheran Hospital

Centauri Health Solutions•Cleveland, OH

37d•Onsite

About The Position

The Bilingual Patient Eligibility Specialists/Patient Service Representatives work onsite with our hospital client staff, patients and other team members while interviewing patients to determine program eligibility. Bilingual Patient Eligibility Specialists conduct analysis of patients' potential reimbursement and partner with patients to ensure complete understanding of the benefits application process. The PSR's partner with team members and clients to ensure that patient's and client's needs are met. Learn more about this position by watching a short interview with a current Centauri associate: https://www.youtube.com/watch?v=PFboT-nT4yg

Requirements

2+ years customer service experience
Must have reliable transportation
Fluency in Spanish and English Preferred (speak, read, write)
Must be able to work onsite at hospital facility
Must be able to work schedule required
Outstanding communication skills and desire to provide excellent customer service
A strong concept of patient advocacy and the desire to help someone every day
A strong work ethic, ability to work independently while making a difference
Strong computer skills and the ability to multitask while working in a fast-paced environment
A positive outlook and eagerness to learn
Consistent punctuality and attendance

Nice To Haves

Healthcare experience, patient contact experience a strong plus

Responsibilities

Meet with under-insured or uninsured patients who speak English and Spanish to explore & identify all possible eligibility program solutions/options
Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, begin application process when possible
Interview patients; conduct analysis of potential reimbursement, and determine eligibility
Introduce services, sets expectations for process and communication to ensure patient understanding
Partner with English and Spanish speaking patients to ensure patient understanding of process and assist with any questions during the application process
Obtain and manage all needed forms from patients, and follow up throughout process
Identify any additional patient needs and direct them to appropriate agencies for assistance
Leverage technology and account processing workflows; maintains data integrity with accurate and concise documentation in systems
Serve as intermediary for client, account reps and managers, while interacting with team members and hospital staff in a productive, cooperative manner
Provide strong client service and collaboration with the team
Understand and agree to role-specific information security access and responsibilities
Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
Read, understand and agree to security policies and complete all annual security and compliance training