Bilingual Patient Service Representative

Anderson Valley Health Center•Boonville, CA

3d•$21•Onsite

About The Position

Bilingual Patient Service Representative at Anderson Valley Health Center, Boonville, CA JOIN THE ANDERSON VALLEY HEALTH CENTER FAMILY! www.avhc.org Anderson Valley Health Center (AVHC) is currently seeking a Front Desk Patient Services Representative to assist residents of Anderson Valley, including a large migrant and seasonal farm-working population. We are a Federally Qualified Health Center (FQHC) offering Primary, Behavioral and Dental care, as well as an onsite pharmacy dispensary. AVHC is a single-site FQHC located in downtown Boonville, CA. As the sole provider in our town, we offer “one-stop-shopping services for residents of Anderson Valley. This position is a full-time, employed position (5 8-hour days a week). Competitive salary and outstanding benefits available. Bi-lingual in Spanish and English required. Hiring for two positions.

Requirements

Two or more years’ experience in a related field, preferably in a dental or medical reception office.
Ability to multi-task, organize and prioritize daily work.
Proficient use of software, websites, phone system and other office equipment.
Proficient data entry and keyboarding skills.
Work under pressure with competing priorities.
Ability to read, write and comprehend English.
Spanish fluency required.
High School diploma or general education degree (GED).

Responsibilities

Answer phones at the front desk, make appointments, confirm appointments, take messages for providers or nurses and direct calls to appropriate clinic or community resource.
Assist patients by providing forms necessary to collect data for registering into and maintaining the practice management system.
Assist front desk staff with schedule patient follow up visits as patients check out.
Assist patients needing access to care by referring patients to other resources within the Clinic and community when appropriate.
Assist with the collection of encounter forms and any payments due from patients after their visit.
Ensure appropriate scheduling according to allowances of insurance types.
Professionally represent AVHC through positive, courteous and professional patient contact.
Adhere to the strict HIPAA law regarding health information protection.
Maintain integrity of patient data, by verifying and correcting information within patient management system.
Ensures customer satisfaction by analyzing complaints and/or suggestions and providing appropriate responses.
Demonstrate competent ability to utilize software, websites, phone system and other office equipment.
Additional duties as assigned.