Bilingual Patient Service Representative (Aurora)

About the position

Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-eight offices in the greater Chicagoland area, Wisconsin, and Indiana. This year we are on track to open additional offices! Our core Values consist of the following: Accountability, Continuous Improvement, Inclusion, Integrity, Respect, Teamwork, Transparency. As a Patient Service Representative, you're not just the first smile patients see – you're the magic behind the scenes, making their journey through our facility smooth and stress-free. From scheduling appointments with ninja-like precision to mastering insurance acrobatics with finesse, you're the ultimate multitasking maestro. Join our dynamic team, where every encounter is an opportunity to make a difference in someone's life.

Responsibilities

• Answer all phone calls.
• Listen and return all voicemails left in front of office phones.
• Check-in new and existing patients and let the clinical staff know that the patient has arrived.
• Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice).
• Check out patients (collect payments, make next appointment).
• Handle questions and provide information to walk-in patients.
• Maintain comm-log up to date with all necessary patient/parent communication information.
• Review the daily schedule of the clinic for any changes.
• Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior.
• Adjust clinic hours based on the schedule.
• Review for Bonding approvals.
• Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
• Understand cancellation policy and reiterate it to patients.
• Print end of the day reports.
• Check collected payments against the report and check all credit card transactions.

Requirements

• High school degree or GED equivalent.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual in Spanish.

Benefits

• Paid Patient Service Representative Training.
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic).
• Medical, Dental, Vision, and Life Insurance.
• Short-Term Disability.
• Employee Assistance Program.
• Health Savings Account.
• Dependent Care Account.
• 401(k) and matching.
• Paid Time Off.
• Identity Theft Protection - LifeLock.
• MetLaw.
• Pet Insurance.
• Free and discounted Orthodontic Treatment.
• Monthly Bonuses.