Bilingual Patient Scheduling Coordinator - Patient Engagement & Retention

About the position

Are you a persuasive and results-driven call center professional? As a Bilingual Patient Scheduling Coordinator – Patient Engagement & Retention, you will play a vital role in connecting patients with essential medical care. In this fast-paced, target-driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments. If you thrive in a dynamic setting, enjoy interacting with people, and want to be part of a growing, stable organization—apply online today! No medical experience? No problem! We provide comprehensive training to ensure you feel confident in assisting patients effectively.

Responsibilities

• Handle inbound and outbound calls in a high-volume
• Use persuasive communication techniques to overcome objections and secure patient appointments.
• Present a positive, professional, and energetic approach to patients.
• Meet and exceed key performance metrics (KPIs) related to scheduling and retention.
• Educate patients on services, benefits, and appointment details.
• Proactively follow up with patients to ensure continued care and appointment attendance.
• Resolve patient concerns efficiently while maintaining a high level of customer service.
• Accurately enter patient information and schedule appointments in the system.
• Work collaboratively with the team to drive patient engagement and retention.
• Adhere to scripts, decision trees, and compliance protocols.
• Additional duties as required.

Requirements

• Prior experience in customer engagement or a retention-driven call center environment.
• Strong persuasive skills with the ability to handle objections and convert calls into scheduled appointments.
• Minimum 1+ years of call center experience in customer service, retention, or a similar role.
• Exceptional communication skills, both verbal and written.
• Strong organizational, data entry, and follow-up skills.
• Proficiency in Word, Excel, and call center systems.
• Ability to empathize with patients while confidently guiding them toward a solution.
• Must follow scripts and decision trees as required.
• Adaptability to a fast-paced, target-driven environment.
• Regular, consistent, and punctual attendance.

Nice-to-haves

• Experience in the medical industry is highly preferred.

Benefits

• Medical
• Dental
• Vision
• 401k