Bilingual Patient Scheduler, Part Time 20 Hours per Week

Atlantic Medical Imaging•Vineland, NJ

53d•$18 - $22•Onsite

About The Position

AMI is seeking a Bilingual (Spanish/English) Part time Patient Scheduler / Call Center Agent to join our growing Scheduling team! This position is a great opportunity to apply your customer service skills and make an impact on the patient experience. Part time, 20+ hour per week positions at AMI are eligible for Paid Time Off (PTO), Paid Holidays, 401k & Profit Sharing. Health benefits are not currently extended with part time positions. Offered rates increase based on years of work experience. The Patient Scheduler / Call Center Agent responsibilities include but are not limited to: Utilizing the computerized patient-scheduling program to accurately schedule appointments for all requested outpatient exams; Provides timely, professional and courteous customer service to all patients calling to make appointments or to inquire about services; Provides patients with information required to ensure that appropriate preparation takes place before the diagnostic study; and makes certain that the patients are aware of the paperwork needed upon arrival at the office; and Performs all other duties as required and assigned. The Part time, 20 hour per week position includes a work schedule of Monday & Wednesday, 7am-5:30pm, and every other Saturday, 8am-12pm. The position is based in the Vineland office location on Sherman Avenue. Schedules are subject to change based on department needs.

Requirements

Candidates must have a High School Diploma or equivalent
Verbal and written Bilingual (Spanish/English) skills are required for this position
Qualified candidates have previous experience in a call center, medical office, or hospital environment
Must demonstrate excellent customer service practices and have the ability to work in a fast-paced environment with minimal supervision
Intermediate computers skills are required for success in this position
Candidates must have exceptional verbal communication skills with professional phone etiquette

Responsibilities

Utilizing the computerized patient-scheduling program to accurately schedule appointments for all requested outpatient exams
Provides timely, professional and courteous customer service to all patients calling to make appointments or to inquire about services
Provides patients with information required to ensure that appropriate preparation takes place before the diagnostic study; and makes certain that the patients are aware of the paperwork needed upon arrival at the office
Performs all other duties as required and assigned