Bilingual Patient Scheduler

Atlantic Medical Imaging•Galloway, NJ

5d•$18 - $22•Hybrid

About The Position

AMI is seeking a Bilingual (English/Spanish) Patient Scheduler / Call Center Agent to join our growing Scheduling team! This position is a great opportunity to apply your patient communication & customer service skills while making an impact on the patient experience. AMI offers a generous compensation and benefits package including medical, prescription, dental, vision, flexible spending accounts, Paid Time Off (PTO), Paid Holidays, 401k and Profit sharing and the opportunity to work in an exciting and progressive outpatient practice. Offered rates increase based on years of work experience. The Patient Scheduler / Call Center Agent responsibilities include but are not limited to: Answers and makes calls using a multi-line soft phone platform, including directing callers to the appropriate party and scheduling or rescheduling diagnostic and screening appointments. Independently follows established modality and insurance guidelines to determine the appropriate imaging exam, including the proper location and scheduling timeframe. Always maintains patient confidentiality in accordance with HIPAA and organizational standards. Provides exam preparation instructions at the time of scheduling. Provides complete appointment details to patients, including confirmation of date and time, arrival time, location, preparation instructions, and answers to general questions. Advises patients of any additional requirements, such as bringing previous imaging, obtaining prep medications, or other instructions needed for the day of the exam. Obtains and enters new patient demographics; updates patient information in the electronic record to ensure accuracy for billing and insurance verification. Maintains a strong patient-centered focus by identifying potential issues, taking appropriate corrective action, and following tasks through to completion. Provides patients with support and guidance by actively listening, establishing confidence, setting clear expectations, and responding to individual needs. Utilizes multiple systems, platforms, and data sources efficiently to complete daily responsibilities. Demonstrates strong multitasking abilities while maintaining accuracy, professionalism, and a calm demeanor in high-volume or challenging situations. Assists colleagues as needed to support workflow continuity and enhance overall patient care delivery. Any other duties as assigned. This position is based in the Galloway office location. Following the successful completion of on-site training, hybrid work options (in office with remote work up to 2 days per week) are available. The schedule for this position includes Monday-Friday, 9:30am-6pm. This position includes rotating Saturdays, 8am-12pm. Schedules may vary to different day shift hours while training. Schedules are subject to change based on business needs.

Requirements

Candidates must have a High School Diploma or equivalent.
Verbal and written Bilingual (Spanish/English) skills are required for this position.
Qualified candidates have previous experience in a call center, medical office, or hospital environment.
Must demonstrate excellent customer service practices and have the ability to work in a fast-paced environment with minimal supervision.
Intermediate computers skills are required for success in this position.
Candidates must have exceptional verbal communication skills with professional phone etiquette.
To be successful in this role, candidates must exercise sound problem solving and critical thinking skills.

Responsibilities

Answers and makes calls using a multi-line soft phone platform, including directing callers to the appropriate party and scheduling or rescheduling diagnostic and screening appointments.
Independently follows established modality and insurance guidelines to determine the appropriate imaging exam, including the proper location and scheduling timeframe.
Always maintains patient confidentiality in accordance with HIPAA and organizational standards.
Provides exam preparation instructions at the time of scheduling.
Provides complete appointment details to patients, including confirmation of date and time, arrival time, location, preparation instructions, and answers to general questions.
Advises patients of any additional requirements, such as bringing previous imaging, obtaining prep medications, or other instructions needed for the day of the exam.
Obtains and enters new patient demographics; updates patient information in the electronic record to ensure accuracy for billing and insurance verification.
Maintains a strong patient-centered focus by identifying potential issues, taking appropriate corrective action, and following tasks through to completion.
Provides patients with support and guidance by actively listening, establishing confidence, setting clear expectations, and responding to individual needs.
Utilizes multiple systems, platforms, and data sources efficiently to complete daily responsibilities.
Demonstrates strong multitasking abilities while maintaining accuracy, professionalism, and a calm demeanor in high-volume or challenging situations.
Assists colleagues as needed to support workflow continuity and enhance overall patient care delivery.
Any other duties as assigned.