Bilingual Patient Relations Rep - Starlight Pediatrics

Advance Community Health • Holly Springs, NC

4d • Onsite

About The Position

We are looking for a hardworking and enthusiastic Bilingual Patient Relations Representative to join our ambitious team at our Starlight Pediatrics location in Holly Springs, NC. Under the direction of the Practice Manager, the Patient Relations Rep is also responsible for providing face- to-face quality customer service to all patients and coworkers while accurately organizing, processing, and completing all patient registration, medical records, and referrals duties. This position will serve on teams to provide quality and patient-focused healthcare.

Requirements

• Minimum of High school Diploma or GED.
• Bilingual English/Spanish
• 1-2 years related experience working as a receptionist or front desk
• Strong computer skills with knowledge of Microsoft Word, Excel

Nice To Haves

• Healthcare experience
• Front desk experience in a medical or dental office
• Non-profit and/or community health experience
• EPIC EHR system experience
• Experience multi-tasking while providing quality customer service.

Responsibilities

• Greet and check-in patients promptly, efficiently and in a professional and timely manner, while practicing patient confidentiality.
• Register each patient by obtaining, verifying, and inputting all required information accurately into the Electronic Health Record (EHR).
• Collect and correctly post payments in accordance with ACH Cash Management protocols.
• Accurately balance and close out cash drawer daily; make deposits as needed.
• Schedule, confirm, reconfirm, and reschedule patient appointments when necessary.
• Maintain accurate records of all program events and participant interactions.
• Function as secondary point of contact for inquiries, requests, and communications from external partners.
• Cultivate and nurture strong relationships with external partners, ensuring their needs are understood and addressed effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees