Bilingual Patient Account Representative

Ability Rehabilitation • Rome, GA

9h • Onsite

About The Position

Ability Rehabilitation is seeking a full-time experienced Bilingual Patient Account Representative to join our fun, energetic, family at our outpatient orthopedic clinic in Rome. Your big smile will go a long way in our clinic. Rebilling, follow-up, and collection activity for assigned payers. Researching, appealing, and addressing patient account balances. Accurately and thoroughly document pertinent collection activity performed. Verify claims adjudication utilizing appropriate resources and applications. Initiate telephone and/or letter contact with parties responsible for reimbursement for services provided. Edit/Update claim information to meet and satisfy billing compliance guidelines for electronic and paper claim submission. Demonstrate knowledge of HIPAA privacy and security regulations by appropriately handling patient information. Participate in monthly meetings, training seminars, and hands-on training as well as identify trends and claim-related issues.

Requirements

• Bilingual
• Excellent verbal and written communication skills.
• The ability to multitask with great attention to detail.
• Outstanding customer service when communicating with patients and insurance carriers.
• Demonstrate analytical and problem-solving skills.
• Work well in a team environment towards monthly, quarterly, and annual goals.
• Strong knowledge of Billing/EMR software.
• Proficient in MS Word and Excel.
• Bilingual
• Outgoing and energetic personality.
• Most importantly – you need to have FUN while you work!
• High school diploma or equivalent.
• Insurance collections experience.

Responsibilities

• Rebilling, follow-up, and collection activity for assigned payers.
• Researching, appealing, and addressing patient account balances.
• Accurately and thoroughly document pertinent collection activity performed.
• Verify claims adjudication utilizing appropriate resources and applications.
• Initiate telephone and/or letter contact with parties responsible for reimbursement for services provided.
• Edit/Update claim information to meet and satisfy billing compliance guidelines for electronic and paper claim submission.
• Demonstrate knowledge of HIPAA privacy and security regulations by appropriately handling patient information.
• Participate in monthly meetings, training seminars, and hands-on training as well as identify trends and claim-related issues.

Benefits

• Excellent benefits package, including 401k, medical, dental, vision, paid time off & more!
• Multiple opportunities for professional development, specialization, and leadership
• Corporate discount plans
• Employee Assistance Program (EAP)
• Family-Friendly Work Environment
• Investment from a company that wants you to succeed and thrive

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED