Bilingual Patient Access Specialist

Legacy Community Health • Houston, TX

78d

About The Position

Are you ready to make a meaningful impact on community healthcare and transform patient interactions? At Legacy Community Health, we invite you to be part of our warm and dynamic team as a Patient Access Specialist I, where your passion for helping others will shine. Role Highlights: Be at the forefront of revolutionizing patient interactions with cutting-edge communication strategies. Work Environment Benefits: Join a supportive team that values work-life balance and personal fulfillment. Impact and Growth Opportunities: Contribute to the transformation of community healthcare while growing personally and professionally. Team Collaboration: Collaborate with a diverse group of healthcare professionals in a mission-driven environment. Mission-Driven Elements: Play a crucial role in providing seamless and vital information to patients, enhancing their healthcare experience.

Requirements

• High school diploma or equivalent is required.
• 1-2 years of experience in customer service, preferably in a clinical setting.
• Strong orientation towards customer service excellence.
• Professional, articulate, and tech-savvy communication skills.
• Proficient in handling multiple callers and tasks using digital tools.
• Strong verbal and written communication skills with a focus on clarity and precision.
• Accurate data entry, keyboard typing, and mouse navigation skills.
• Proficient in MS Windows, Email, and digital forms.

Nice To Haves

• Patient scheduling experience with knowledge of medical and insurance terminology is preferred.
• Bilingual proficiency in English and Spanish is strongly preferred.

Responsibilities

• Efficiently manage inbound and outbound calls in a tech-forward call-center environment.
• Show commitment to innovation and excellence in patient service.
• Operate within a structured framework with agility and punctuality.
• Schedule patient appointments using data-driven protocols and processes.
• Discuss and verify referrals, insurance, and eligibility status for optimal patient access.
• Stay updated on industry advancements in patient communication.
• Exhibit superior problem-solving skills and utilize digital resources effectively.
• Employ advanced communication techniques across various platforms.
• Relay crucial data to clinical teams using cutting-edge communication methods.
• Accurately input data, ensuring seamless integration with digital systems.
• Multitask effectively in a fast-paced, technology-enhanced environment.

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees