Legacy Community Health-posted 4 months ago
Houston, TX
1,001-5,000 employees
Hospitals

Join Legacy Community Health as a Bilingual Patient Access Specialist and be at the forefront of revolutionizing patient interactions! This role is a breakthrough opportunity to drive digital transformation in healthcare communication. As a tech-savvy connector, you'll harness cutting-edge tools to provide a seamless and innovative scheduling experience. Engage with patients using advanced communication channels to schedule appointments and deliver critical information. Be the voice of Legacy, utilizing agile methodologies to enhance patient satisfaction and streamline access to care. Concentrate on one of the specialized categories: General Inbound Calls, Specialty Inbound Calls, or Outbound Calls. Shape the future of community health by integrating data-driven approaches into every interaction. Collaborate with a dynamic team committed to disruption and excellence in patient care.

  • Revolutionize patient interaction by managing inbound and outbound calls in a state-of-the-art call center environment.
  • Adopt an agile mindset to maintain a positive and responsible approach, ensuring each caller's experience is enhanced by digital solutions.
  • Utilize tech-forward processes to schedule appointments, discuss referrals, and verify insurance and eligibility, ensuring precise patient access to care.
  • Stay ahead of industry developments by following documented processes and continuously updating knowledge.
  • Leverage problem-solving skills and resourcefulness to research and address complex scenarios.
  • Communicate across departments using innovative methods to ensure excellence in patient care.
  • Identify and escalate urgent symptoms using data-driven insights to support clinical decisions.
  • Perform seamless data entry and multitask with advanced computer systems and applications.
  • Interpret and respond to digital communications with precision, maintaining superior customer service standards.
  • Employ interpersonal acumen to de-escalate challenging situations and fulfill callers' needs effectively.
  • Adapt to evolving responsibilities and participate in agile improvement projects.
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred; clinical office support experience is a plus.
  • Exemplary customer service skills with a pleasant, professional, and articulate phone demeanor.
  • Proficient in managing multiple tasks and responsibilities in a high-tech environment.
  • Strong verbal and written communication abilities, with excellent grammar skills.
  • Expertise in data entry and navigation of digital platforms, including MS Windows and online forms.
  • Knowledge of medical and insurance terminology preferred.
  • Bilingual proficiency in English and Spanish is strongly preferred.
  • Commitment to punctuality, minimal absenteeism, and readiness to embrace tech-driven growth opportunities.
  • Paid Time Off & Paid Company Holidays
  • Medical, Dental, Vision & Life Insurance
  • Flexible Spending Account (FSA)
  • 403(b) Retirement Plan with Company Match
  • Short-Term & Long-Term Disability
  • $0 Copay for Legacy Provider visits
  • $0 Copay for prescriptions filled at Legacy Pharmacies
  • Travel Insurance & Pet Insurance
  • Subsidized Gym Membership
  • And much more!
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