Bilingual Patient Access Specialist - Call Center Rep

Legacy Community Health-posted 3 months ago
Full-time • Entry Level
Houston, TX
1,001-5,000 employees
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Join Legacy Community Health as a Patient Access Specialist I and be at the forefront of revolutionizing patient interactions through cutting-edge communication strategies. As part of our dynamic team, you'll harness the power of technology to deliver a seamless, game-changing experience for every caller and patient. Leverage digital tools to schedule appointments and provide vital information. Deliver a professional, accurate, and timely contact experience. Contribute to the transformation of community healthcare.

  • Efficiently manage inbound and outbound calls within a tech-forward call-center environment.
  • Demonstrate a commitment to innovation and excellence in patient service.
  • Operate within a highly structured framework with a focus on agility and punctuality.
  • Schedule patient appointments leveraging data-driven protocols and processes.
  • Discuss and verify referrals, insurance, and eligibility status for optimal patient access.
  • Stay updated on industry advancements and innovations in patient communication.
  • Exhibit superior problem-solving skills and utilize digital resources effectively.
  • Employ advanced communication techniques across various platforms.
  • Relay crucial data to clinical teams using cutting-edge communication methods.
  • Accurately input data, ensuring seamless integration with digital systems.
  • Multitask effectively in a fast-paced, technology-enhanced environment.
  • High school diploma or equivalent required.
  • 1-2 years of experience in customer service, preferably in a clinical setting.
  • Strong orientation towards customer service excellence.
  • Professional, articulate, and tech-savvy communication skills.
  • Proficient in handling multiple callers and tasks using digital tools.
  • Strong verbal and written communication skills with a focus on clarity and precision.
  • Accurate data entry, keyboard typing, and mouse navigation skills.
  • Proficient in MS Windows, Email, and digital forms.
  • Patient scheduling experience with knowledge of medical and insurance terminology preferred.
  • Bilingual proficiency in English and Spanish is strongly preferred.
  • Paid Time Off & Paid Company Holidays
  • Medical, Dental, Vision & Life Insurance
  • Flexible Spending Account (FSA)
  • 403(b) Retirement Plan with Company Match
  • Short-Term & Long-Term Disability
  • $0 Copay for Legacy Provider visits
  • $0 Copay for prescriptions filled at Legacy Pharmacies
  • Travel Insurance & Pet Insurance
  • Subsidized Gym Membership
  • And much more!
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