Bilingual Patient Access Specialist - Call Center Rep

Legacy Community Health • Houston, TX

90d

About The Position

Join Legacy Community Health as a Patient Access Specialist I and be at the forefront of revolutionizing patient interactions through cutting-edge communication strategies. As part of our dynamic team, you'll harness the power of technology to deliver a seamless, game-changing experience for every caller and patient. Leverage digital tools to schedule appointments and provide vital information. Deliver a professional, accurate, and timely contact experience. Contribute to the transformation of community healthcare.

Requirements

• High school diploma or equivalent required.
• 1-2 years of experience in customer service, preferably in a clinical setting.
• Strong orientation towards customer service excellence.
• Professional, articulate, and tech-savvy communication skills.
• Proficient in handling multiple callers and tasks using digital tools.
• Strong verbal and written communication skills with a focus on clarity and precision.
• Accurate data entry, keyboard typing, and mouse navigation skills.
• Proficient in MS Windows, Email, and digital forms.
• Patient scheduling experience with knowledge of medical and insurance terminology preferred.
• Bilingual proficiency in English and Spanish is strongly preferred.

Responsibilities

• Efficiently manage inbound and outbound calls within a tech-forward call-center environment.
• Demonstrate a commitment to innovation and excellence in patient service.
• Operate within a highly structured framework with a focus on agility and punctuality.
• Schedule patient appointments leveraging data-driven protocols and processes.
• Discuss and verify referrals, insurance, and eligibility status for optimal patient access.
• Stay updated on industry advancements and innovations in patient communication.
• Exhibit superior problem-solving skills and utilize digital resources effectively.
• Employ advanced communication techniques across various platforms.
• Relay crucial data to clinical teams using cutting-edge communication methods.
• Accurately input data, ensuring seamless integration with digital systems.
• Multitask effectively in a fast-paced, technology-enhanced environment.

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees