Bilingual Patient Access Specialist (Behavioral Health)

Legacy Community Health•Houston, TX

7d•Onsite

About The Position

At Legacy Community Health, we're more than just a healthcare provider—we're a community. As a Bilingual Patient Access Specialist I, you will be the welcoming voice and friendly face that sets the tone for our patients' experience. You'll be at the heart of our mission, ensuring every interaction is meaningful and contributes to the well-being of our community. Role Highlights: Be the first point of contact for our patients, creating a welcoming and supportive environment. Work Environment: Collaborate with a passionate team dedicated to making a difference in community health. Impact: Play a crucial role in patient care by managing appointments and providing essential information. Growth Opportunities: Enhance your skills and grow with us through continuous learning and development. Mission-Driven: Be part of a team that values compassion, integrity, and excellence in healthcare. Join us at our Houston location and be a part of something truly special. Your role as a Patient Access Specialist I is vital in supporting our mission to provide comprehensive health services to those who need them most.

Requirements

1-2 years customer service experience highly preferred.
Clinical office support experience highly preferred.
Pleasant, professional, and articulate phone voice.
Ability to handle multiple incoming callers, tasks, and responsibilities.
Strong verbal and written grammar skills.
Accurate keyboard typing, data-entry, and mouse navigation skills.
Working knowledge of MS Windows and Online/Electronic forms.
Patient scheduling experience.
Knowledge of medical or insurance terminology preferred.
Bilingual English/Spanish strongly preferred.

Responsibilities

Manage inbound and outbound calls with empathy and professionalism in a call-center environment.
Schedule patient appointments following established protocols and ensure accuracy.
Document calls meticulously, providing essential information and data to clinical staff.
Complete data entry tasks, including patient demographics and payer information.
Communicate effectively using proper language, grammar, and style.
Multitask efficiently, responding to emails and non-phone inquiries.
Interpret subtle verbal cues and de-escalate situations when necessary.