Bilingual Parts Specialist (Spanish)
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About The Position
The Bilingual Parts Specialist (Spanish) at O'Reilly Auto Parts is a vital role that focuses on delivering exceptional customer service to both retail and installer customers. This position is designed to support store management in achieving various operational tasks while ensuring that customers receive the highest level of service. The specialist will engage with customers promptly, greeting them in a friendly manner and assisting them in selecting the right merchandise. This role requires a proactive approach to customer service, following company programs such as Hi-5, Low Price Guarantee, and Rock the Call, among others. In addition to customer interaction, the Bilingual Parts Specialist will assist managers and installer service specialists in serving professional customers as needed. The position involves completing assigned training relevant to the role and providing excellent service to customers over the phone, which includes accurately looking up parts, quoting prices, and recommending related items. The specialist will also be responsible for maintaining and securing the cash drawer, processing transactions, and handling exchanges and returns in accordance with company policies. The role includes various operational tasks such as preparing merchandise returns, assisting with inventory counts, and performing in-store services for customers, where permitted by law. The specialist may also be required to drive a delivery vehicle to make deliveries when necessary, provided they meet the company's driving eligibility requirements. Overall, this position is essential for maintaining a high standard of customer service and operational efficiency within the store.
