Bilingual Outreach CSR

Maximus-posted 7 months ago
$20 - $20/Yr
Full-time • Entry Level
Clovis, CA
Professional, Scientific, and Technical Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Maximus is currently looking for a Bilingual Outreach CSR (English/Spanish) in Fresno County CA! Outreach CSRs are the face of Medi-Cal managed care in California. The role is to educate and enroll Medi-Cal beneficiaries to a managed care health plan. This is an onsite position at our Clovis, CA location.

  • Foster strong customer relationships, monitoring their engagement and progress.
  • Collaborate regularly with customers to attain program goals and sustain eligibility for services.
  • Conduct workshops and deliver various training services to customers.
  • Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
  • Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
  • Follow up with customers to ensure their needs are met and address any queries or concerns.
  • Collaborate with team members, providing expertise and assistance in resolving participant issues.
  • Maintain accurate and timely case notes for all customer interactions and document related activities.
  • Share updates on outreach and engagement efforts with project staff.
  • Report identified barriers hindering customer engagement with the Provider to project staff.
  • High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
  • Reliable transportation and valid automobile insurance.
  • Valid CA Driver's License.
  • Knowledge of the local community.
  • Willing and able to travel throughout counties as needed.
  • Fluency in threshold languages (English and Spanish).
  • Six months of customer service experience.
  • Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred.
  • Experience working with low-income and diverse populations preferred.
  • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
  • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
  • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
  • Tuition Reimbursement - Invest in your ongoing education and development.
  • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
  • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
  • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
  • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
  • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
  • Competitive Compensation - Quarterly bonuses based on performance included!
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service